Terms & Conditions

Welcome to our web portal CamsUnit.com and CamsBiometrics.ng!

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern CamsUnit 's relationship with you in relation to this website.

The term 'CamsUnit' or 'Cams Biometrics' or 'Dheeram Innovations' or 'us' or 'we' refers to the owner of the website whose registered office is No.4, Block 14, MIG-1, TNHB Phase-II, Shollinganallur, Chennai, Tamil Nadu, 600119. Our company registration number is U74999TN2016PTC113492 (Registered in Chennai, India). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information entered by employees or employers or students or Educational Institutions or Unemployeds on this website is entirely at your own wish, for which respective employees or employers or students or Educational Institutions or Unemployeds shall be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
• This website contains information or material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without CamsUnit's prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Privacy Policy

This privacy policy sets out how CamsUnit uses and protects any information that you give CamsUnit when you use this website. CamsUnit is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. CamsUnit may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 03-Aug-2014.

What we collect

We may collect the following information:

• Name and contact information including email address.
• Demographic information such as postcode, preferences and interests
• Education information such as course of study, place of study, education certificates, and etc.,
• Professional History such as work experience, experience certificates, salary details, and etc.,
• Other information relevant to employer's or CamsUnit's or third party's survey data
• Employer's, Institution's detail

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to support@CamsUnit.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Company Name : Dheeram Innovations Private Limited

Address: #2/98D, OMR, Semmenchery, Chennai - 600119

E-Mail ID: sales@camsunit.com

Disclaimer policy

The information contained in this website is for general information purposes only. The information is provided by CamsUnit and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of CamsUnit. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, CamsUnit takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Messageing Serivce Policy

SMS support is provided by us are completely compliance with TRAI regulations. So, you are expected to use this service only for professional purpose. Doing anything illegal or violation to TRAI regulations, you are completely liable for facing any legal consequences taken by government bodies.

Using SMS, for promotional purpose or anything other than your educational, institutional or management purpose is strictly treated as violation. Doing any such activities may lead for terminating our services immediately.

Warranty

Our attendance machines come with a 1-year warranty from the purchase date, covering manufacturing defects and malfunctions under normal use, excluding physical damage, misuse, or unauthorized changes . Accessories or consumables are not covered. Installation services have a 7-day warranty; issues reported after this period are chargeable. If customers install door access control themselves, the machine's warranty is void.

Payment Policy

Payment Requirement:

We dispatch materials or enable services only upon receiving 100% of the payment for the requested goods or services.

Payment Methods:

We accept the following payment methods:

• Credit or Debit Cards
• Bank Transfers
• PayPal
• Check Payments (subject to clearance)
• Other methods as agreed upon with our finance department

Payment Process:

Customers are responsible for ensuring that payment is made promptly according to the agreed-upon terms and within the specified time frame.

Payments should be made in the currency specified in the invoice.

Receipt and Confirmation:

Upon receiving the payment, our finance department will issue a receipt or confirmation of payment.

Customers are encouraged to retain this document for their records.

Dispatch and Service Enablement:

Once we have verified the receipt of 100% payment, we will initiate the dispatch of materials or enable the requested services.

Please note that the time required for dispatch or service enablement may vary depending on the nature of the goods or services and current availability.

GST Filing Policy for Indian Customers

1. Monthly GST Filing: GST will be filed within the first 9 days of each month for the GST collected in the previous month.
2. B2C Filing for Missing GSTN: If a valid GSTN (Goods and Services Tax Number) is not provided on the Tax Invoice at the time of generation, the GST will be filed under B2C (Business-to-Consumer).
3. No Updates Post Invoice Generation: Updating the GSTN after a Tax Invoice has been generated is not permitted or supported.
4. Mismatched GSTN: If the GSTN provided does not match the registered organization name, the collected GST will also be filed under B2C.

Customers are responsible to verify and ensure the accuracy of their GSTN and registered organization details before the Tax Invoice is generated to avoid discrepancies.

Cancellation & Replacement Policy

Once the package is opened, the goods sold are non-returnable

Cancel or Return or Replacement is applicable when the biometric device comes with manufacturing defect. CamsUnit believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours from the time of package/goods is received. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping or triggering or making them.
• The buyer is responsible for covering the shipping cost associated with sending the device to us.
• No cancellations are entertained for those services that the CamsUnit marketing team has obtained on special occasions like New Year, May Day, and etc. These are limited occasion offers and therefore cancellations are not possible.
• CamsUnit does not accept cancellation requests for services that are given activation.

In case you feel that the service received is not as described on the site, you must bring it to the notice of our customer service within 24 hours of receiving the service. The Customer Service Team after looking into your complaint will take an appropriate decision.

When you buy our services, If the biometric device has manufacturing defect, we will cheerfully replace the biometric device, if it escalated with in 7 days of payment. We develop and sell services that we use ourselves every day and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us, through Feedback form in home page, with your purchase details within seven (7) days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you're requesting a refund, we take customer feedback very seriously and use it to constantly improve our products and quality of service. Replacements are not being provided for services delivered in full such as installation service and provided knowledge base hosting service and like this. Replacements are being processed within 21 days of period.